Effective Date: July 20, 2026

Our Commitment to You

At Circle of Hope, we believe every person deserves to be treated with kindness, compassion, dignity, and respect. We are committed to providing honest information, quality care, and a welcoming environment where you can ask questions, make informed decisions, and feel supported every step of the way.

Your Rights

As a patient of Circle of Hope, you have the right to:

Respectful, Compassionate Care

• Be treated with kindness, courtesy, dignity, and respect.
• Receive care in a safe, welcoming, and confidential environment.
• Be free from unlawful discrimination.
• Be treated with consideration for your privacy during all examinations, discussions, and services.

Honest Information

You have the right to receive:

• Accurate, evidence-based medical information.
• Honest answers to your questions.
• Clear explanations of recommended tests, procedures, and follow-up care.
• Information presented in a way you can understand.
• Information about the benefits, risks, and limitations of recommended medical services.

Participation in Your Care

You have the right to:

• Ask questions and receive answers.
• Participate in decisions about your care.
• Take time to consider your options whenever medically appropriate.
• Accept or decline medical services, consistent with applicable law.
• Request a second opinion from another qualified healthcare provider.

Privacy and Confidentiality

You have the right to:

• Have your personal and medical information handled confidentially in accordance with applicable law.
• Receive information about how your health information may be used and disclosed.
• Request confidential communications whenever reasonably possible.

Quality Care

You have the right to:

• Receive care from qualified healthcare professionals acting within the scope of their training and credentials.
• Know the role of the individuals involved in your care.
• Receive recommendations based on your medical needs—not on pressure, coercion, or misleading information.
• Be referred to another healthcare provider when services you need are beyond the scope of those offered by Circle of Hope.

Questions and Concerns

You have the right to:

• Express concerns or file a complaint without fear of retaliation.
• Have concerns reviewed respectfully and in a timely manner.
• Receive information about whom to contact if you have questions regarding your care.

Your Responsibilities

To help us provide safe, effective, and compassionate care, we ask that you:

• Provide complete and accurate information about your health, medical history, medications, and symptoms.
• Inform us of changes to your health or contact information.
• Ask questions whenever something is unclear.
• Follow agreed-upon treatment and follow-up recommendations or let us know if you choose not to do so.
• Keep scheduled appointments whenever possible or notify us if you need to cancel or reschedule.
• Treat our staff, volunteers, other clients, and facilities with courtesy and respect.
• Respect the privacy of other clients receiving services.
• Follow safety policies while visiting our center.

Our Promise

You can expect us to:

• Listen with compassion and without judgment.
• Respect your privacy and confidentiality.
• Provide honest, accurate, evidence-based information.
• Explain recommendations clearly and answer your questions openly.
• Never exaggerate, minimize, intentionally delay, or withhold medically relevant information to influence your healthcare decisions.
• Support you with compassion regardless of your circumstances.
• Respect your right to make informed decisions about your healthcare.

Our mission is to provide every person with honest information, compassionate medical care, and practical support in an environment where they are treated with dignity, respect, and kindness. It is our privilege to serve you.

Questions or Concerns

If you have questions about your rights or responsibilities, or if you have concerns about your care, please contact us.

Circle of Hope
1114 NW 23rd Avenue
Gainesville, FL 32609

Phone/Text: 352-355-6765

Email: info@circleofhopefl.com